Our guarantee is unconditional. If any purchase fails to meet your complete satisfaction, for any reason, you may return it or exchange it within 30 days of receipt of your shipment. Before returning any product, you MUST obtain a Return Merchandise Authorization number (RMA) from a customer service representative. Include the original invoice received with the merchandise and send the package prepaid, via UPS or insured USPS Mail to:
Attn: Returns Department
8320 Sterling Street
Irving, TX 75063
You will receive a credit via your original method of payment. Monetary refunds and/or product exchanges will only be granted on items purchased directly from ZebraLight, Inc. Please allow 10-14 business days for processing of returns and issuance of credit upon receipt. Please note that we can refund the initial shipping costs only if the return is a result of our error.
If you are returning a gift purchased directly from ZebraLight, you will receive a gift certificate for the value of your return which may be used at any time toward your purchases at ZebraLight.com. The gift certificate will be emailed to you once the original product has been returned to ZebraLight (don't worry, we won't let the gift giver know about your return).
If you used a promotional code or certificate to pay for any part of an item that you want to return, you will be credited only the amount charged to your credit card. If you used a gift certificate to pay for any part of an item that you want to return, you will receive another certificate of equal value for future use.