Our guarantee is unconditional. If any purchase fails to meet your complete satisfaction, for any reason, you may return it or exchange it within 30 days of receipt of your shipment. Before returning any product, you MUST obtain a Return Merchandise Authorization number (RMA) from a customer service representative. Include the original invoice received with the merchandise and send the package prepaid, via UPS or insured USPS Mail to:
Attn: Returns Department
Southlake, TX 76092
You will receive a credit via your original method of payment. Monetary refunds and/or product exchanges will only be granted on items purchased directly from ZebraLight, Inc. Please allow 10-14 business days for processing of returns and issuance of credit upon receipt. Please note that we do not refund the shipping costs.
If you used a promotional code or certificate to pay for any part of an item that you want to return, you will be credited only the amount charged to your credit card. If you used a gift certificate to pay for any part of an item that you want to return, you will receive another certificate of equal value for future use.